Can
you tell me more about the basic services?
- Physical
cleaning, inside and out. Left unattended, computers will collect
dust on their internal parts, leading to excessive heat and
eventual malfunction. Our periodic on-site service includes
disassembly and internal cleaning as required.
- System
diagnostics. We test your computers for performance and
reliability, with the goal of heading off problems before they
develop. By becoming familiar with each of your computers, we’re
better prepared to help when things go wrong.
- Software
maintenance. Modern software is very complex, and manufacturers
often issue patches to repair “bugs” in their products. We keep an
eye on your operating system and major application software,
obtain and install patches as required.
- System
optimization. We check for unwanted background programs, system
settings, display adjustments, and so on.
- Backups. The
most important part of any computer system is the data it
contains, and all computer data is at risk. Our tested and proven
backup procedures copy all your data to external storage through a
combination of periodic full-system backups and more frequent
automated data-only backups, providing you with layers of
protection.
- Optional remote
services enable more frequent transfer of backed up data to
off-site storage for increased security, plus low-cost tech
support for many types of problems.
- Technical
support. If you have a computer problem, give us a call. If we can
solve it on the phone or by remote control, there will be no
additional charge- up to two hours monthly.
- Upgrade and
replacement advice. Business computers are an expense, not a
hobby. There are some things you need, and some you don’t. We’ll
help you sort them out and choose among the most cost-effective
options for getting the most from your investment.
- General
consultation. We never try to sell you anything, but we’ll answer
any questions you may have and, from time to time, suggest things
that might improve your computer operations.
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What kinds of businesses use this service?
Maintenance Plus is geared toward small offices. Our clients include
attorney, architect, bail-bond, and other service industry
practitioners. Typical installations involve from one to ten
computer systems, with or without a peer-to-peer network. We
currently do not deal with client-server network systems.
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Can you provide references?
Absolutely. We have been with some of our clients since 1995.
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How long have you been in business?
Technically, we’re not a business. We provide service as an
independent contractor, and have been doing so since 1995.
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Do you provide a guarantee?
We serve a very small group of clients, and rely on establishing
long-term, ongoing relationships. All our work is guaranteed, and if
we can’t fix a problem there’s no charge.
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How do I know the backups work?
We use standard, commercially available
software and equipment, and our methods have been tested in
real-world applications. We'll be glad to demonstrate
extraction of your selected files from a backup set.
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Will this service interrupt our normal
office routines, or otherwise disrupt our operations?
Insofar as possible, we schedule on-site services to create the
least disruption to your normal operations. This includes
after-hours or weekend scheduling, as well as your choice of days
and times for service during business hours. Aside from this, many
of our services may be performed by remote control, any time of day
or night.
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Our computers have sensitive information.
How do you deal with security?
We work with attorney, bail-bond, and health care offices, and so
understand concerns about security. Backups may be encrypted so that
only you can access the data they contain. Likewise, remote control
operations can be restricted via passwords known only to you.
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We have a computer-literate staff. Why do
we need your service?
Maybe you don’t. No one can tell you what’s the best course of
action to meet your needs. However, we’ve discovered that some
“office gurus” create more problems than they solve. More to the
point, time spent by your employees “working on” your systems is
time not spent doing what you hired them for.
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Does Maintenance Plus include repairs and
upgrades?
The subscription fee does not include repairs and upgrades to your
systems, but you will receive discounted rates for non-scheduled
service calls. Whenever possible, we schedule upgrades to coincide
with periodic on-site visits, saving you still more.
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I’m not sure we need a subscription. Can we get
these services on an as-needed basis?
Our first obligation is to our subscribers. All other calls are
subject to availability.
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I don’t want to be tied to a service contract.
What do you say to that?
No problem. We prefer to work on a friendly, informal basis, subject
to the rules of good faith and common sense. We expect to earn your
business, not just once, but continuously. If you’re dissatisfied
for any reason, you can terminate the service.
Any hardware or software purchased and installed on your behalf is
yours to keep, as are all backup sets created.
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Do you work with home computers?
As a rule, we work with computers used for business purposes. We
will, however, make exceptions for our business customers.
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How much does it cost?
Maintenance Plus subscriptions are tailored to your specific needs,
which vary depending on the number of computers and how they are
used in your business. Fees for our existing clients range from $50
to $200 monthly.
Some installations may require additional hardware or software, the
cost of which is not included in the monthly fee.
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How do I get started?
If you haven't yet done so, please review our
FAQs.
Then, for a no-cost assessment, please use our
contact form.
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